Returns Policy

If you are not entirely satisfied with your purchase, we are here to help. Please review our return policies below, and contact your Koi representative for additional information about the best options for your product return.

Return Policy Limitations:

  1. Expired Items may not be returned. 
  2. Items purchased more than 90 days ago may not be returned.
  3. Client must provide order number associated with return. If you are not sure of your order number, your Koi representative can help. 
  4. Promotional items may not be returned for a refund. Any returned item may be reimbursed for a maximum of the value that it was purchased for.
  5. Returns over 90 days are accepted only at the discretion of Koi. Returns over 90 days that are accepted are subject to a 25% restocking fee.
  6. Only products that can be re-sold and are returned within 90 days will be issued return postage.

Our goal at Koi is to maintain successful relationships with all our distributors and retailers. If you wish to return any part of your order, please contact your Koi representative, who can help you determine the best solution for your needs.